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This page contains a list of Frequently Asked Questions (FAQ's.) We have compiled a common list of questions that we have received from customers and provided answers for your reference. Our FAQ will help if you have questions when our office is unattended or you may choose to use this resource before contacting the office to save time. We hope you find this resource helpful and if you have any suggestions or feedback please contact us here.

General Questions

How do I become a distributor?
If you would like to be considered as an authorised distributor for Indico Pty Ltd, we kindly ask that you spend a few moments and complete an electronic application form here.
Can I buy directly from Indico?
Please contact us here to discuss supply. Alternatively, if you wish to apply to become a distributor please complete our application form.
Can I add a DYO link on my website?
DYO (Design Your Own) links are available to our distributors. Please contact us if you would like to add a DYO link to your site. We can customise DYO pages to coordinate with your site.  We can also provide custom buttons to link to your DYO page. Please contact Indico regarding any technical information required. A Demo of the DYO feature is available here.
Are your fabrics UV resistant?
We do have UPF ratings on some of our fabrics. For full details about our fabrics please click here
Are all of the garments the same size?
No, we have a huge range of Patterns and Products. The only safe way to ensure you are happy with sizing of each individual garment is to refer to our garment spec sheets or to purchase sizing kits. All of our patterns have been developed as per our customers specifications and standards. This means there maybe inconsistencies between similar garments as we have inherited a wide variety of versions of the same type of garment.  For example, some Rugby jerseys are extremely tight fitting suitable for pro elite rugby players and some others are a standard or regular fit suitable for less athletic amateur players.  A size Large in the pro elite fit may be much smaller than a size Large in the standard or regular fit.
What is the best way to send you a large file?
We’ve made it easy for you to send and receive large files that are too big for email. Head over to https://blackchrome.wetransfer.com and follow the prompts to send us your large files (up to 2GB).

Artwork Questions

Can I choose colours for my design from my monitor / screen?
No, you cannot choose colours from your monitor.  All monitors and colour profiles vary. A colour that may appear bright red on one monitor may appear as a dull orange on another monitor. There are many factors including hardware, software, wear and tear and even ambient lighting that can influence the output of your monitor. The only way to choose colours is from one of our fabric colour palettes. We can supply palettes in a range of fabrics, please call the office and we will arrange this for you.
How long does artwork take?
Under normal circumstances our artwork lead times are 3 - 5 days. We do have the flexibility to turn around artwork in shorter times when possible. Please feel free to discuss any urgent requirements with us.
Can I have my own neck labels?
Yes, we offer this service to our authorised distributors. A set-up fee may apply.
Can I provide PMS colours for my design?
Yes, we can colour match to PMS colours for your design. However colour matching is subjective and having a 100% colour match may not be possible due to the difference between colour on card and fabric. We do not charge for a colour matching service but we do seek your patience in going through this tedious process.
Can I provide colour details in CMYK?
Yes, this is possible. Even though we print in a CMYK process, due to the printing and production techniques used in dye sublimation we cannot guarantee an identical colour match when compared to CMYK colours printed on tradional media.
What graphics software do you use?
We use CorelDRAW to create graphics and we supply artwork files for approval as PDF's. We use vector files (see list below) for printing so when possible we prefer clients to supply vector artwork. However we can use your supplied artwork if created in a different format.  We can use high resolution raster bitmap files but these type of artwork files will more than likely require redrawing. Take note - bitmaps can be embedded into vector files, so even if the correct file type is supplied the file may still require redrawing. Please contact one of our design coordinators for more information. Vector files are typically .cdr, .ai, .eps, .wmf, .emf, .pdf - raster bitmap files are .jpg, .png, .tiff, .bmp, .gif, .psd, .raw. To see the difference between vector and bitmap files click here.
Can I use a photo or bitmaps in my design?
Yes, but the end result will be based on the quality of the image supplied. We need the file to be 300dpi at the final output size required on your product. For example, if you want a 30cm x 30cm image across the front of your polo shirt, you will need to supply an image that is 30cm x 30cm @ 300dpi. If your graphic has been produced by an external graphic agency we can contact them on your behalf to ensure we have the best quality image file for production. To see the difference between a vector and bitmap file click here.
How can I send you a large file?
We have many solutions for file transferring. We have an FTP server and a number of software solutions such as DropBox that can be used to transfer large files. Please call the office and ask for one of our graphic coordinators to explain further or email Mark Ingram here.
Can I use metallic shiny colours in my design?
No, currently there is no way to produce a shiny metallic finish with sublimation ink. We do have reflective tape that can be added to products that require reflective properties (such as safety vests). However, we are always researching and developing new production processes, so please contact us so that we can discuss your specific requirements.
Will the colour be exactly the same on all fabrics?
Depending on the type of fabric being printed, there may be some very subtle colour variations.  This will be dependant on the charactersitics of each fabric.  Some fabrics will portray a very bright and shiny colour and other fabrics may portray a duller finish.  In general, most colours are very close when compared across the range of fabrics.
Can you redraw a photo and make it bigger?
No. Photos are made up of pixels, each time you scale the Photo you duplicate the pixels.  Photos can be redrawn as Illustrations and can be blown up, but the end result will not be a photo but an artistic impression of the photo.  Click here to see the difference between vector and bitmap files. Please click here to see the result of a photo redrawn as a vector graphic.
I'm a graphic designer can I supply print ready artwork?
No. You can supply us with artwork that we can place into our templates. Our artwork is very specific to our ink, machinery, and production processes and cannot be considered print ready until all of our checks have been performed. We can supply you with a template so that you can provide artwork based on them, but we will still need to provide the final artwork as a PDF to be signed off.
How many logos can I add to my design?
You can add as many logos as you require. Please supply logos as vector graphics when possible. Your artwork may require extra time to complete if a large number of logos are required.
How many colours can I have in my design?
You can have as many colours as you require. There is no limit.
Can you copy an existing design from a sample?
Yes, we can copy artwork from a sample. Please send the sample to our Adelaide office and we will have it copied.  Please allow 1 - 3 weeks depending on the complexity of the design, if the design is very detailed we may need to send the garment to our factory.  We recommend approving a sample when copying an existing design to ensure you are happy with the result. If you require the pattern shape and design to be copied this will need to be discussed with our Pattern Development department.
How much does artwork cost?
Our artwork charges are minimal, and in some instances the artwork is for free!  Please call the office and ask for more details about our fees.
Can I add individual names and/or numbers to my garment?
Yes, the names and numbers sheet can be downloaded here. Please double check all spelling, numbering and sizing as we will print exactly what is contained in the names and numbers file. Please take note - certain fonts contain all uppercase or lowercase text and some non text characters may not appear as expected.  Some fonts and numbers may need to be scaled to fit smaller sized patterns. We have compiled a list of standard fonts here.
How do I send an artwork request?
You can send your request via email by creating your own email brief, or using our enquiry form.  Here are some tips to help the artwork process.  Please include Pattern Numbers,"C" colour codes from our palette, logos as vector graphic files and refer to all correspondence in your subject heading accurately.  Do not use Acronyms or abbreviations for clubs e.g. use Saints Football Club instead of SFC. Another tip for email correspondence is to not reply to old emails with new design requests.  The email heading will be misleading and this is how things can be missed.

Product Development Questions

Can I modify an existing pattern?
Yes, we are able to modify existing patterns or create new patterns depending on your requirements. Please keep in mind that any modifications or new pattern requests require up to 3 additional weeks for development and prototypes. We strongly recommend samples be approved before any orders are placed.
Can I develop a new pattern?
Yes, we are happy to work with you on designing and developing a new pattern to suit your needs. Whatever your requirements may be we will work closely with you to reach your desired goals.

Ordering Questions

Where can I find information on pricing?
All of our prices are set and contained in our fixed price list. Our pricing system is simple and easy to follow which will save you time. If you would like a price list please contact Mark Ingram.
What is the minimum quantity for an order?
In general terms our minimum order quantity is 20 pieces per order. We offer flexibility and in negotiated circumstances can set minimums as low as one piece. We really have no hard and fast rules on minimums, we will always do our best to meet any order requirement no matter how large or small the order is.  There are no minimums on re-orders.
Can I order a sample?
Absolutely!  In fact we encourage sampling.  We have worked tirelessly to develop a world class sampling service.  Sampling provides peace of mind for the customer, the distributor and for us.  In general terms samples will take 2 weeks.  Never be afraid to order a sample!  
Can I book production space for my order?
Yes, we can reserve production space for you.  Please provide us with a required delivery date (when you require the product in your hands.)  an estimate on the final quantity required and the type of patterns and products needed.  We will then book the production space and give you a date when we require the artwork to be finalised and the order to be placed.  This way we can guarantee you will receive your goods on time.
Can I negotiate on pricing?
If you have any pricing questions please feel free to contact us to discuss.
Can I place an order via fax?
Yes, you can place orders via fax.  Our fax number is 08 8351 5966.  Please call to confirm receipt of order as fax is not the most reliable communication platform.  If you are placing an order with individual name and number requirements the excel file will need to be sent via email.
Are all of the garments the same size?
No, we have a huge range of Patterns and Products. The only safe way to ensure you are happy with sizing of each individual garment is to refer to our garment spec sheets or to purchase sizing kits. All of our patterns have been developed as per our customers specifications and standards. This means there maybe inconsistencies between similar garments as we have inherited a wide variety of versions of the same type of garment.  For example, some Rugby jerseys are extremely tight fitting suitable for pro elite rugby players and some others are a standard or regular fit suitable for less athletic amateur players.  A size Large in the pro elite fit may be much smaller than a size Large in the standard or regular fit.
Can I order polo shirts in a different fabric other than micromesh?
Yes, we have a selection of fabrics to choose from.  You can view our fabric range on our Blackchrome website under Product Info.  We are happy to make your garments in any fabric from our range.  We will recommend a more suitable fabric for your order to make sure your garments fit, look and feel the way they should.  Please note - changing fabrics may change the pricing for each product.
Can I place an order using the DYO tool?
No, the DYO tool is purely for artwork, the idea is for us to get a mock-up of the design to make it easier for our designers to complete your request.  We will need to follow up your request if logos and images are used as we will require vector or hi-res images to use in the final artwork.  The DYO tool is really for you to play around with different designs and colourways until you are happy enough to proceed.
Can I add individual names and/or numbers to my garment?
Yes, the names and numbers sheet can be downloaded here. Please double check all spelling, numbering and sizing as we will print exactly what is contained in the names and numbers file. Please take note - certain fonts contain all uppercase or lowercase text and some non text characters may not appear as expected.  Some fonts and numbers may need to be scaled to fit smaller sized patterns. We have compiled a list of standard fonts here.

Sportswear Questions

Who are the Sharks?
Sharks is a fictitious generic team name we use for our standard sample range.  It enables us to demonstrate the logo positioning and design possibilities for each product.  It also shows the consistency in branding you can achieve with a range of products utilising the same design.

Freight / Despatch Questions

What are your delivery turn-a-round times for your sublimated products?
Delivery from placement of order will typically happen within 4 weeks depending on seasonal demand.  Production space can be booked in advance for time sensitive orders.  Please discuss any urgent requirements as soon as the artwork process begins so that we can book production space as early as possible for your order.  Take note - Order placement is only finalised when artwork is signed off and an order form is submitted with VL numbers and complete sizing, name and number information.  An order is not considered submitted unless all required information is provided.
How long will our delivery take from Adelaide by road?
All deliveries are shipped via our Adelaide warehouse. Startrack ETD for Road deliveries are below: Adelaide - Local = Next Day Adelaide - Melbourne = Next Day Adelaide - Sydney, Kangaroo Island = 4 Days Adelaide - Brisbane, Canberra = 5 Days Adelaide - Perth, Darwin, Tasmania = 6 Days Adelaide - Cairns = 7 Days Please take note - Allow an additional 2 days for outer metro deliveries.  Extra charges apply for outer metro deliveries.
How long will our delivery take to ship from Adelaide by air satchel?
All deliveries are shipped via our Adelaide wharehouse. Startrack Air Satchel delivery time frames are below: Adelaide - Local = Next Day Adelaide - Melbourne, Brisbane, Cairns, Canberra, Perth, Sydney = Next Day Adelaide - Tasmania = 3 Days Adelaide - Darwin, Kangaroo Island = 4 Days Please take note - Allow an additional 2 days for outer metro deliveries.  Extra charges apply for outer metro deliveries.
 
 

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